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McGee rolls out ‘front of house’ training for its Traffic Marshalls

As considerate constructors, the external appearance of all McGee sites is of huge importance as it creates that first impression to visitors, neighbours and passers-by.

As part of the company’s continual drive to improve the image of construction, they have taken the step of designing and rolling out an in-house behavioural Traffic Marshall training course in conjunction with Local Authority, Westminster City Council (WCC).

Traffic Marshalls are in place at each of McGee’s site entrances to ensure that any impact of construction traffic on local roads is managed. Whilst primary duties include directing and banking heavy goods vehicles/general traffic, monitoring all traffic through the gate and keeping the public safe, McGee likes to think of their Traffic Marshalls as their ‘front of house team’.

Traffic Marshalls are a valuable member of the community with a heavy public interface, and through McGee’s new in-house training course, it has equipped them with the additional knowledge and tools necessary when it comes to representing the company beyond the hoarding line.

The company’s training course is built around a six point ‘signpost’ encompassing cleaning, lighting, litter picking, appearance, communication and being helpful and friendly.

Each Traffic Marshall has been issued a brand new smart uniform to help them stand out from the rest of the site team. They’ve also been issued with top of the range, highly visible branded cleaning kits to carry out litter picking, and pavement and hoarding cleaning to ensure the site perimeter and local area around the site is kept clean and tidy at all times. A-Z maps have been issued too to help any tourists who may need assistance with directions – a common issue encountered given the locations of McGee’s central London projects.

Marc Byrne, McGee’s Head of Social Responsibility said: “The feedback from Westminster City Council, employees and members of the public has been very positive and we are delighted that all our Traffic Marshalls here at McGee have embraced their new front of house role for the company.

“Proving that we are always happy to help the communities within which we work, one of our Traffic Marshalls offered to water a neighbour’s garden after a recent hot and sunny day. Sometimes it’s the small things that can make a big difference.”